IMPORTANT NOTICE

Last Updated: 23 February 2026

PLEASE READ THESE TERMS CAREFULLY.
By accessing or using Onboard Tutor’s services, website, or learning platforms, you agree to be bound by these Terms of Use.

These Terms contain:

• limitations of liability

• important payment and cancellation rules

• POPIA privacy provisions

If you do not agree, you must not use our services.

1. ABOUT ONBOARD TUTOR

Onboard Tutor (“we”, “us”, “our”) provides academic tutoring, educational support, and related learning services to students (“Learners”) in South Africa.

Contact Details:
Email: hello@onboardtutor.co.za
Phone: +27 871474346

2. DEFINITIONS

For purposes of these Terms:

• Platform means any website, WhatsApp channel, online classroom, or digital system used by Onboard Tutor.

• Learner means the student receiving tutoring.

• Client means the parent, guardian, or person responsible for payment.

• Tutor means any educator providing services through Onboard Tutor.

• Services means tutoring, academic support, assessments, and related offerings.

3. ACCEPTANCE OF TERMS

By:

• booking lessons

• registering a Learner

• using our Platform

• or making payment

you confirm that you:

• have read these Terms

• understand them

• agree to be legally bound

If you act on behalf of a Learner, you confirm you have authority to do so.

4. NATURE OF SERVICES

Onboard Tutor:

• matches Learners with Tutors

• provides academic support

• offers online and/or in-person lessons

Important:
We do not guarantee specific academic results, as performance depends on learner effort, attendance, and external factors.

5. USER ACCOUNTS AND INFORMATION

You agree to:

• provide accurate information

• keep contact details updated

• maintain confidentiality of login details

• notify us of any unauthorised use

We may suspend access if information is false or misleading.

6. FEES AND PAYMENT

6.1 Fee Structure

Fees are communicated at enrolment and may be:

• hourly

• per package

• monthly

6.2 Payment Terms

• Payment is due in advance unless agreed otherwise.

• Late payment may result in lesson suspension.

6.3 Non-Payment

We reserve the right to:

• pause lessons

• withhold reports

• terminate services

for overdue accounts.

7. CANCELLATIONS AND RESCHEDULING

Client Cancellations

• Minimum 24 hours’ notice required.

• Late cancellations or no-shows are charged in full.

Tutor Cancellations

If we must cancel due to illness or emergency, we will:

• reschedule, or

• provide a make-up session.

8. ONLINE LESSON REQUIREMENTS

Clients must ensure:

• stable internet

• working camera/microphone

• suitable learning environment

Onboard Tutor is not responsible for client-side technical failures.

9. CONDUCT AND SAFETY

Learners must:

• behave respectfully

• follow tutor guidance

• avoid disruptive behaviour

We may terminate services for serious misconduct.

For in-person lessons involving minors, a responsible adult must be present unless otherwise agreed.

10. INTELLECTUAL PROPERTY

All materials provided by Onboard Tutor — including:

• worksheets

• notes

• recordings

• assessments

remain our intellectual property.

You may not:

• copy

• distribute

• sell

• or upload

these materials without written permission.

11. USE OF TECHNOLOGY AND AI

We may use educational technology and automated tools (including AI) to:

• support learning

• generate summaries

• improve services

These tools may operate with limited human oversight.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by South African law:

• Services are provided on an “as available” basis.

• Onboard Tutor is not liable for indirect or consequential loss.

• Our total liability is limited to fees paid for the affected service.

Nothing in these Terms excludes liability where unlawful to do so.

13. TERMINATION

Either party may terminate with one month’s written notice.

We may terminate immediately for:

• non-payment

• misconduct

• breach of these Terms

• safety concerns

14. CHANGES TO TERMS

We may update these Terms from time to time.
The latest version will be made available to clients.

Continued use of the Services constitutes acceptance of the updated Terms.

15. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

PART B — POPIA PRIVACY POLICY

16. POPIA COMPLIANCE

Onboard Tutor complies with the Protection of Personal Information Act (POPIA) and is committed to protecting personal information.

17. INFORMATION WE COLLECT

We may collect:

• Learner name and surname

• Parent/guardian details

• Contact information

• School and grade

• Academic records

• Payment information

• Relevant medical information (if voluntarily provided)

• Lesson recordings (where applicable and disclosed)

18. PURPOSE OF PROCESSING

We process personal information to:

• provide tutoring services

• communicate with clients

• schedule lessons

• monitor progress

• process payments

• comply with legal duties

19. LEGAL BASIS (POPIA)

Processing is based on:

• consent

• contractual necessity

• legal obligation

• legitimate educational interest

20. INFORMATION SHARING

We do not sell personal information.

We may share information with:

• assigned tutors

• secure payment providers found in South Africa

• regulators where legally required

All parties must maintain confidentiality.

21. DATA SECURITY

We implement reasonable technical and organisational safeguards to protect personal information against:

• loss

• unauthorised access

• misuse

• unlawful disclosure

22. DATA RETENTION

Information is retained only as long as necessary for:

• educational purposes

• legal compliance

• record-keeping

After this, it is securely deleted or anonymised.

23. YOUR POPIA RIGHTS

You have the right to:

• access your information

• request correction

• request deletion (where permitted)

• object to processing

• withdraw consent

Requests: hello@onboardtutor.co.za